Customer Service Representative

AppleOne Employment Services; Sunnyvale (CA); On-site; USD 32,000 - 34,000; Full time

Benefits offered by this job

Free parking

Mileage reimbursement

Travel flexibility

Job summary

AppleOne Employment Services is seeking a flexible Customer Service Representative for a temp-to-hire role supporting multiple customer locations in the Peninsula, South Bay, and East Bay near Sunnyvale, CA. You will assist with onsite services including mail, shipping, reception, and conference room setup, and travel to sites within a 40–50 mile radius.

Ideal candidates have a strong customer service mindset, reliable transportation, and the ability to work independently or as part of a team in

Qualifications

• High school diploma required.
• Minimum of 12 months related work experience.
• Ability to travel locally ~40–50 miles.
• Strong verbal communication and customer service mindset.
• Comfort working in dynamic environments.

Responsibilities

• Support onsite operations across multiple locations.
• Handle mail, shipping, reception, and conference support.
• Communicate with customers and field leadership to resolve needs.
• Travel to customer sites as needed.
• Maintain service quality and safety standards.

Skills

Customer service

MS Office

Attention to detail

Local travel

Education

High school diploma

Tools

MS Office

Job description

Job Summary

We are seeking a flexible and customer-focused Customer Service Representative for a temp-to-hire opportunity supporting multiple customer locations throughout the Peninsula, South Bay, and East Bay areas near Sunnyvale, CA. This role is ideal for someone who enjoys variety, takes initiative, and can confidently adapt to different professional environments, including corporate offices, law firms, warehouses, and business service locations.

In this position, you will support a wide range of onsite services such as mail, shipping and receiving, copy and production services, reception, hospitality, and conference room setup. You may work independently at some locations or as part of a larger onsite team at others.

This opportunity offers hands‑on training, exposure to multiple professional environments, supportive field leadership, and the potential to convert to a permanent position after meeting required hours. Candidates who are dependable, service‑mindful, and comfortable with local travel will be well positioned for success.

Key Responsibilities

• Support daily onsite operations at multiple customer locations, including mail services, shipping and receiving, copy and production center support, reception, hospitality, and conference room setup.
• Travel to assigned customer sites within the Peninsula, South Bay, and East Bay, with the flexibility to be rerouted before or during a shift based on business needs.
• Provide professional customer service, respond quickly to customer and end‑user requests, and help resolve service‑related issues.
• Assist with site procedures, process improvements, onboarding, cross‑training, and maintaining service quality standards.
• Perform visual inspections of site services and support compliance with customer procedures, safety expectations, and operational best practices.
• Work independently or collaboratively with onsite team members while maintaining productivity, accuracy, and a positive customer‑focused approach.

Compensation and Benefits

• Pay: $23.00 to $25.00 per hour.
• Job Type: Temp-to-hire.
• Location: Sunnyvale, CA, with travel to customer sites in the Peninsula, South Bay, and East Bay.
• Free parking is available at all customer locations.
• Mileage and parking reimbursement are available according to policy.
• Mileage reimbursement applies after the 15th mile each way of the commute.
• Most assignments are Monday through Friday, 8:00 AM to 5:00 PM.
• Schedule flexibility is required, as some sites may open as early as 6:00 AM, close at 7:00 PM or later, or require weekend coverage.

Required Qualifications and Skills

• Support customer‑facing onsite services across multiple business locations.
• Perform mail, shipping and receiving, copy, reception, hospitality, and conference room support functions.
• Communicate with customers, onsite teams, and field leadership to resolve service needs.
• Travel locally and adapt quickly to changing site assignments, procedures, and customer environments.
• High school diploma required.
• Minimum of 12 months of related work experience required.
• 3 to 5 years of customer service, office services, mailroom, hospitality, reception, production, or facilities support experience preferred based on role level.
• Valid, violation‑free driver's license, reliable transportation, and required auto insurance coverage may be required.
• Ability to travel locally and cover accounts within approximately 40 to 50 miles.
• Intermediate computer skills, including Microsoft applications, file folder management, and navigating network production folders.
• Ability to accurately submit monthly expenses in a timely manner using proper coding requirements.
• Strong oral communication skills with the ability to present information clearly and professionally.
• Ability to follow written and verbal instructions, take notes, ask questions, and apply training quickly.
• Strong customer service mindset with the ability to troubleshoot, elevate, and help resolve customer‑related issues.
• Ability to work independently or as part of a team in changing environments.
• Strong attention to detail, sense of urgency, flexibility, and commitment to completing tasks accurately.
• Basic math skills and sound judgment when making decisions or solving problems.
• Ability to perform repetitive tasks while maintaining quality and output standards.
• Ability to stand and walk for extended periods, bend, reach, stretch, climb, and move between buildings as needed.
• Ability to lift up to 50 pounds without assistance.
• Comfortable working in office and warehouse environments with normal lighting, ventilation, temperature, and noise levels.
• Ability to work in environments where minor cuts or similar conditions may occur.

Preferred Qualifications

• Post‑high school education is encouraged and preferred.
• Experience supporting managed services, office services, facilities, mailroom, copy center, reception, or hospitality operations.
• Experience working across multiple customer sites or adapting to different client environments.
• Prior experience assisting with site procedures, cross‑training, onboarding, or process improvement.
• Strong ability to take initiative, remain organized, and maintain professionalism in fast‑changing work settings.

Equal Opportunity Employer / Disabled / Protected Veterans

The Know Your Rights poster is available here: https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf

The pay transparency policy is available here: https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf

For temporary assignments lasting 13 weeks or longer, AppleOne is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.

We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.

AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program. https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf

We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.