Bilingual Customer Coordinator

AppleOne Employment Services; Fremont (CA); Presencial; USD 34 000 - 36 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Major medical

Dental

Vision

401k

Sick pay

Resumo da oferta

AppleOne Employment Services is seeking a Bilingual Customer Coordinator for a temporary assignment in Fremont, CA. The role focuses on customer interactions, problem solving, and cross-functional coordination between accounts payable/receivable and HR onboarding.

The selected candidate will train with the current employee before the leave begins, enabling a quick start and meaningful support within a team-oriented operations environment.

Qualificações

• Fluent bilingual Spanish and English required.
• 2+ years of customer service or support experience.
• 2+ years of administrative support and data entry experience.
• Proficiency with Microsoft Office (Outlook, Excel, Word).
• Experience with Zoom or similar platforms.

Responsabilidades

• Respond to customer inquiries via phone, email, and online portal.
• Provide timely issue resolution and follow-up records.
• Assist with AP/AR documentation and follow-up.
• Support HR onboarding and remote I-9 verification where needed.
• Data entry and cross‑department coordination.

Conhecimentos

Bilingual Spanish-English

Customer service

Data entry

MS Office

Zoom

Communication skills

Multitasking

Ferramentas

Outlook

Excel

Word

CRM portal

Descrição da oferta de emprego

Job Summary

We are seeking a Bilingual Customer Coordinator for a temporary opportunity in Fremont, CA. This Spanish/English bilingual role is ideal for an administrative professional who enjoys customer interaction, problem-solving, account support, and cross-functional coordination.

The Bilingual Customer Coordinator will serve as a key point of contact for customers while also supporting Accounts Payable, Accounts Receivable, and HR onboarding activities. This position offers variety, steady weekday hours, and the opportunity to contribute to a busy, team-oriented operations environment where accuracy, professionalism, and responsive service are valued.

This is a great fit for someone who enjoys supportive teamwork, clear processes, and a role where no two days are exactly the same. The selected candidate will have the opportunity to train with the current employee before the leave begins, making this a strong opportunity for someone who can start quickly and step into a meaningful support role.

Key Responsibilities

• Respond to customer inquiries, concerns, complaints, and service requests by phone, email, and online portal.
• Provide timely issue resolution, elevate concerns when needed, and maintain accurate follow-up records.
• Assist with Accounts Payable and Accounts Receivable documentation, tracking, and account-related follow-up.
• Support HR administrative tasks, including remote I-9 verification through Zoom and new hire onboarding assistance.
• Perform data entry, maintain organized records, and support daily administrative needs across departments.
• Coordinate with internal teams to help ensure customer concerns and account-related matters are handled efficiently.

Compensation and Benefits

• Pay Rate: $25.00 to $26.00 per hour.
• Schedule: Monday through Friday, 8:00 AM to 5:00 PM.
• Assignment Type: Temporary.
• Duration: Approximately 6 months covering an employee medical leave, with potential for extension based on business needs.
• Location: Fremont, CA.
• Start Date: Immediate availability strongly preferred.

Required Qualifications and Skills

• Handle customer complaints, customer service inquiries, and issue resolution through phone, email, and online portals.
• Support Accounts Payable and Accounts Receivable functions, including documentation and account-related follow-up.
• Provide administrative support, data entry, recordkeeping, and coordination for operations and HR processes.
• Assist with virtual I-9 verification, new hire onboarding, and internal communication across departments.
• Fluent Spanish and English bilingual communication skills required.
• 2+ years of customer service, customer relations, or customer support experience.
• Experience handling customer complaints and resolving issues professionally.
• 2+ years of administrative support and data entry experience.
• Accounts Payable and/or Accounts Receivable experience preferred.
• Proficiency with Microsoft Office, especially Outlook, Excel, and Word.
• Comfortable using Zoom or similar virtual meeting platforms.
• Strong verbal and written communication skills.
• High attention to detail, accuracy, confidentiality, and organization.
• Ability to multitask, prioritize competing responsibilities, and remain professional in a fast-paced office environment.
• Customer-focused attitude with the ability to work effectively with internal teams and external contacts.
• Ability to start quickly and complete training with the current employee before leave begins.

Preferred Qualifications

• Experience using a customer service portal, CRM, or ticketing system.
• Experience supporting HR, onboarding, or employment verification activities.
• Prior experience in a business services, operations, or administrative support environment.
• Ability to quickly learn internal systems and follow established processes with minimal supervision.

Equal Opportunity Employer / Disabled / Protected Veterans

The Know Your Rights poster is available here: https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf

The pay transparency policy is available here: https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf

For temporary assignments lasting 13 weeks or longer, AppleOne is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.

We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.

AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program. https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf

We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.