Clinical Scheduling & Liaison Specialist

U.S. Department of Veterans Affairs; Ada (OK); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Paid time off: 37-50 days annually

Parental leave: up to 12 weeks

Traditional federal pension and 401K

Job summary

The U.S. Department of Veterans Affairs seeks an Advanced Medical Support Assistant in Ada, Oklahoma. This full-time position involves providing specialized administrative patient support, managing consultations, and acting as a liaison among VA, community providers, and veterans. The role demands effective communication, strong organizational skills, and one year of relevant experience. Benefits include competitive salary, extensive paid time off, and retirement plans. This is not a remote position.

Qualifications

• United States citizenship required.
• Proficient in spoken and written English.
• One year of experience equivalent to a GS‑5 level.

Responsibilities

• Review patient records and conduct eligibility reviews.
• Manage consult life cycle and adhere to scheduling SOPs.
• Serve as liaison among VA, community providers, and veterans.
• Coordinate appointments and communicate scheduling directives.
• Process traveler claims and maintain professional interactions.

Skills

Collaboration and communication

Prioritization and organization

Effective written and verbal communication

Advanced knowledge of healthcare processes

Knowledge of policies and procedures

Education

High school diploma or equivalent

Job description

The U.S. Department of Veterans Affairs seeks an Advanced Medical Support Assistant in Ada, Oklahoma. This full-time position involves providing specialized administrative patient support, managing consultations, and acting as a liaison among VA, community providers, and veterans. The role demands effective communication, strong organizational skills, and one year of relevant experience. Benefits include competitive salary, extensive paid time off, and retirement plans. This is not a remote position.