Care Coordination & Scheduling Specialist

U.S. Department of Veterans Affairs; Bartlesville (OK); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

Paid annual leave (13-26 days)

Sick leave (13 days)

11 paid federal holidays

Child-care subsidy

Retirement benefits

Comprehensive health insurance

Job summary

The U.S. Department of Veterans Affairs is seeking an Advanced Medical Support Assistant (AMSA) in Bartlesville, Oklahoma. This role involves scheduling, patient coordination, and administrative tasks to support healthcare delivery. Candidates should be U.S. citizens with at least one year of experience in medical scheduling and possess strong communication skills. The position offers a GS-6 grade salary, competitive benefits, and a full-time work schedule, without remote options.

Qualifications

• Must be a U.S. citizen (non-citizens may be appointed only if no qualified citizens are found).
• Must demonstrate English proficiency in spoken and written form.
• One year experience at GS-5 level in related healthcare scheduling.

Responsibilities

• Adhere to scheduling policies and procedures.
• Ensure appointments are made according to provider orders.
• Manage patient check-in and check-out processes.
• Resolve patient dissatisfaction with VA services.
• Coordinate administrative services for veterans and families.

Skills

Scheduling patients

Communication skills

Patient coordination

Knowledge of medical terminology

Knowledge of healthcare processes

Education

High-school diploma or equivalent GED

Job description

The U.S. Department of Veterans Affairs is seeking an Advanced Medical Support Assistant (AMSA) in Bartlesville, Oklahoma. This role involves scheduling, patient coordination, and administrative tasks to support healthcare delivery. Candidates should be U.S. citizens with at least one year of experience in medical scheduling and possess strong communication skills. The position offers a GS-6 grade salary, competitive benefits, and a full-time work schedule, without remote options.