Advanced Medical Support Assistant: Scheduling & Care Coordination

U.S. Department of Veterans Affairs; Jefferson Barracks (MO); On-site; USD 42,000 - 58,000; Full time

Job summary

U.S. Department of Veterans Affairs is seeking a Medical Support Assistant (Advanced) at GS-06 to serve as the primary scheduler for consults and main point of contact for patients, community partners, and care teams.

The role supports and coordinates clerical functions across interdisciplinary care delivery models within a busy VA setting. The incumbent will manage scheduling workflows, maintain patient communications, and assist with documentation in the electronic health record.

Qualifications

• High school diploma or equivalent required.
• Experience with health care scheduling and patient flow preferred.
• Ability to communicate effectively with patients and clinic staff.

Responsibilities

• Complete in-patient and out-patient scheduling needs.
• Serve as primary point of contact for incoming calls.
• Coordinate clinic utilization and wait times using reports.
• Maintain communications with patients, community partners, VA centers, and other agencies.

Skills

Scheduling

Interdisciplinary coordination

Patient communication

Clerical administration

EHR familiarity

Education

High school diploma or GED

Tools

MyHealthyVet

Electronic Health Record (EHR)

Job description

U.S. Department of Veterans Affairs is seeking a Medical Support Assistant (Advanced) at GS-06 to serve as the primary scheduler for consults and main point of contact for patients, community partners, and care teams.

The role supports and coordinates clerical functions across interdisciplinary care delivery models within a busy VA setting. The incumbent will manage scheduling workflows, maintain patient communications, and assist with documentation in the electronic health record.