Medical Scheduling Support Specialist

US-Department-of-Veterans-Affair; Omaha (NE); On-site; USD 42,000 - 60,000; Full time

Job summary

U.S. Department of Veterans Affairs in Omaha, NE seeks a Medical Support Assistant to provide outpatient scheduling and clerical support across clinics and call centers.

The role includes handling patient messages, coordinating appointments, and assisting care teams to ensure timely treatment. The position requires basic medical terminology knowledge, strong English communication, and the ability to operate office systems; no prior experience is required beyond the stated educational

Qualifications

• KSAs required include knowledge of basic medical terminology, handling patient messages, and using office systems.
• Customer service skills to address concerns and coordinate with care teams.
• Ability to operate scheduling and records software to support patient care.

Responsibilities

• Schedule and reschedule patients for treatment.
• Interview patients to obtain appointment details.
• Refer patients to appropriate medical clinics as needed.
• Provide information to resolve patient complaints.
• Coordinate with internal and external customers for timely care.
• Review and document electronic health records and administrative data.

Skills

Medical terminology

Customer service

Office software

Scheduling

Independent work

Professional communication

Education

High School Diploma / GED

Job description

U.S. Department of Veterans Affairs in Omaha, NE seeks a Medical Support Assistant to provide outpatient scheduling and clerical support across clinics and call centers.

The role includes handling patient messages, coordinating appointments, and assisting care teams to ensure timely treatment. The position requires basic medical terminology knowledge, strong English communication, and the ability to operate office systems; no prior experience is required beyond the stated educational