Client Services Enablement Lead: Field Effectiveness & AI

Intapp; United States; Remote; USD 140,000 - 190,000; Full time

Benefits offered by this job

Free lunches

Fully stocked kitchens

Wellness program

Flexible time off

Family-formation benefits

Volunteer time off

Donation matching

Job summary

Intapp is seeking a Client Services Field Effectiveness Senior Manager to lead enablement for the Client Services organization, accelerating delivery and value realization for client deployments. You will partner with GTM Effectiveness and Practice Leadership to translate delivery needs into scalable training and programs, while modeling AI-native work habits to boost productivity.

You will own onboarding, ongoing learning, and certifications, and drive adoption of Intapp Celeste across client

Qualifications

• 5+ years in professional services, consulting, or implementation
• 2+ years in enablement, field effectiveness, or a learning role supporting Client Services or technical field audience
• Ability to translate complex delivery methodology into accessible training and field-ready content
• Experience in vertical SaaS or enterprise software environment preferred
• Field-first: focus on what lands with delivery teams
• Credible with practitioners: understood by delivery teams, not just leadership
• Proactive and scrappy: identify gaps early and close them

Responsibilities

• Serve as the embedded enablement partner to Client Services, building trusted relationships with practice leads and segment managers and representing Client Services priorities in Field Effectiveness and GTM Strategy & Operations forums
• Own field communications and training programming across product knowledge, industry knowledge, process & methodology, and professional skills, including workshops, live sessions, async content, and certifications
• Own onboarding and everboarding end-to-end, partnering with Learning and Skills on ramp tracks, milestones, role cards, skills assessments, and certifications
• Model AI-native working habits and drive adoption of Intapp Celeste and AI-assisted delivery practices across project work, client communication, and knowledge management
• Build a manager reinforcement motion into every program and measure its impact on time-to-billability, time-to-go-live, delivery quality, and CSAT/tNPS

Skills

Professional services

Enablement

Training content development

SaaS/enterprise software experience

Field-first mindset

Practitioner credibility

Proactive & scrappy

Job description

Intapp is seeking a Client Services Field Effectiveness Senior Manager to lead enablement for the Client Services organization, accelerating delivery and value realization for client deployments. You will partner with GTM Effectiveness and Practice Leadership to translate delivery needs into scalable training and programs, while modeling AI-native work habits to boost productivity.

You will own onboarding, ongoing learning, and certifications, and drive adoption of Intapp Celeste across client