Senior Client Services Field Effectiveness Manager

INTEGRATION APPLIANCE, INC.; Charlotte (NC); On-site; USD 120,000 - 190,000; Full time

Benefits offered by this job

Complimentary lunches

Fully stocked kitchens

Wellness program

Flexible time off

Volunteer time off

Donation matching

Professional development reimbursement

Job summary

Intapp is seeking a Client Services Field Effectiveness Senior Manager to lead enablement for the Client Services function. You will join meetings and leadership discussions to understand delivery roadblocks and translate programs into practical field content that accelerates value delivery.

You will model AI-native working habits, drive adoption of Celeste for delivery productivity, and measure impact on time-to-billability, go-live, delivery quality, and CSAT across projects.

Qualifications

• 5+ years in professional services, consulting, or implementation
• 2+ years in enablement or field effectiveness
• Ability to translate complex delivery methodology into accessible training content
• Experience in vertical SaaS or enterprise software preferred
• Field-focused: delivering tangible results to delivery teams

Responsibilities

• Serve as the embedded enablement partner to Client Services and represent priorities in Field Effectiveness forums
• Own training programming across product knowledge, process, and professional skills
• Own onboarding and everboarding end-to-end with ramp tracks and certifications
• Model AI-native practices and drive Celeste adoption across delivery work
• Build reinforcement motions and measure impact on time-to-billability, go-live, quality, and CSAT/tNPS

Skills

Field enablement

Training programs

Onboarding

AI adoption

Client Services

Tools

Celeste

Job description

The Client Services Field Effectiveness Senior Manager is the dedicated enablement lead for Intapp's Client Services function, the teams who work with clients to deploy Intapp's products and deliver lasting value. You will work as part of the Client Services team, joining their meetings and practice leadership conversations so you understand what is getting in the way of delivery before it becomes a problem. You will take programs built with the wider GTM Effectiveness function and bring them to life in Client Services by activating them, measuring adoption, and feeding field insights back to improve the standard. You will model AI-native working habits and drive adoption of Intapp Celeste for delivery productivity.

What you will do:

• Serve as the embedded enablement partner to Client Services, building trusted relationships with practice leads and segment managers and representing Client Services priorities in Field Effectiveness and GTM Strategy & Operations forums
• Own field communications and training programming across product knowledge, industry knowledge, process & methodology, and professional skills, including workshops, live sessions, async content, and certifications built with subject matter experts
• Own onboarding and everboarding end-to-end, partnering with Learning and Skills on ramp tracks, milestones, role cards, skills assessments, and certifications
• Model AI-native working habits and drive adoption of Intapp Celeste and AI-assisted delivery practices across project work, client communication, and knowledge management
• Build a manager reinforcement motion into every program and measure its impact on time-to-billability, time-to-go-live, delivery quality, and CSAT/tNPS

What you will need:

• 5+ years in professional services, consulting, or implementation, with firsthand experience inside a delivery org and an understanding of how it works
• 2+ years in enablement, field effectiveness, or a learning role supporting a Client Services or technical field audience
• Demonstrated ability to translate complex delivery methodology into accessible training and field-ready content
• Experience working in or alongside a vertical SaaS or enterprise software environment preferred
• Field-first: you care about what actually lands with delivery teams, not what looks good on a slide
• Credible with practitioners: Client Services teams trust you because you understand their world, not because you sit outside it
• Proactive and scrappy: you identify gaps before leadership asks and move quickly to close them

What you will gain at Intapp:

• Expand Your Skills: Unlock your potential with professional development opportunities supported by a community of experienced professionals. We offer reimbursement for training and continuing education to help you stay ahead in your career.
• Enjoy Where You Work: Thrive in our modern, open offices designed to inspire creativity and collaboration. Our complimentary lunches and fully stocked kitchens ensure you have everything you need to stay energized throughout the day.
• Support What Matters Most: Our comprehensive wellness and flexible time off programs and our benefits are designed to care for you and your family. Our family-formation benefits and support during your family-building journey ensure you have the resources you need when it matters most.
• We believe in giving back and supporting our communities with paid volunteer time off and a donation matching program for the causes you care about.
• Join us and be a part of a collaborative and welcoming culture where your contributions are valued, and your professional growth is a priority. Together, we are building a company of long-term value that we can all be proud of.

Intapp provides equal employment opportunities to all qualified applicants and will make hiring decisions without regard to race, color, sex, sexual orientation, gender identity or expression, religion, national origin or ancestry, age, disability, marital status, pregnancy, protected veteran status, protected genetic information, political affiliation, or any other characteristic protected by federal, state or local laws.

Intapp builds AI software to power the world’s top investment, legal, and consulting firms. Our clients face unique challenges: they must track and manage complex client relationships, navigate strict regulatory requirements, and manage sensitive deal information.

We develop software specifically for these needs, helping firms find and win business, onboard clients safely and manage risk, deliver exceptional work, and capture full value.

Intapp created Celeste, an agentic AI platform for professional firms that combines firm-specific context, workflow automation, and built-in compliance. Using prebuilt or custom agents, Celeste helps professionals execute critical workflows faster and more consistently while respecting proprietary knowledge, access controls, and regulatory requirements. It is designed to work within a firm's data, terminology, playbooks, and governance framework.

Today, more than 2,700 firms worldwide rely on Intapp, including 95 of the Am Law 100, 16 of the top 20 accounting firms, and more than 1,700 private capital, investment banking, and real assets firms.

Intapp has helped firms achieve measurable impact — from 25% more pitch opportunities to 55% faster client onboarding — turning intelligence into competitive advantage.

Founded in 2000 and headquartered in Palo Alto, California, Intapp completed a successful IPO on June 30, 2021 (NASDAQ: INTA).

Alongside a global ecosystem of partners, Intapp accelerates innovation and integration, ensuring our clients are always at the forefront of transformation.