Senior Client Services Field Effectiveness Manager

Intapp; Charlotte (NC); Presencial; USD 140.000 - 190.000; Jornada completa

Descripción de la vacante

Intapp is seeking a Client Services Field Effectiveness Senior Manager to lead enablement for the Client Services organization. You will activate programs, measure adoption, and feed field insights to improve delivery while promoting AI-native practices with Intapp Celeste.

Join a collaborative team focused on delivery excellence, client value, and scalable enablement across practice leads and segment managers in a role that blends training, onboarding, and field analytics.

Formación

• 5+ years in professional services, consulting, or implementation.
• 2+ years in enablement or field effectiveness supporting a Client Services or technical audience.
• Ability to translate complex delivery methodology into accessible training content.
• Experience in vertical SaaS or enterprise software environments.

Responsabilidades

• Serve as embedded enablement partner to Client Services, aligning priorities with Field Effectiveness and GTM Strategy & Operations.
• Own onboarding, everboarding, and training programs including workshops, sessions, content, and certifications.
• Model AI-native working habits and drive adoption of Intapp Celeste across project work and knowledge management.
• Measure impact on time-to-billability, time-to-go-live, delivery quality, and CSAT/tNPS.
• Build a manager reinforcement motion into every program.

Conocimientos

Professional services

Enablement

Delivery org

Vertical SaaS

Field effectiveness

Stakeholder management

Proactive & scrappy

Training design

AI adoption

Herramientas

Intapp Celeste

Descripción del empleo

The Client Services Field Effectiveness Senior Manager is the dedicated enablement lead for Intapp's Client Services function, the teams who work with clients to deploy Intapp's products and deliver lasting value. You will work as part of the Client Services team, joining their meetings and practice leadership conversations so you understand what is getting in the way of delivery before it becomes a problem. You will take programs built with the wider GTM Effectiveness function and bring them to life in Client Services by activating them, measuring adoption, and feeding field insights back to improve the standard. You will model AI-native working habits and drive adoption of Intapp Celeste for delivery productivity.

What you will do:

• Serve as the embedded enablement partner to Client Services, building trusted relationships with practice leads and segment managers and representing Client Services priorities in Field Effectiveness and GTM Strategy & Operations forums
• Own field communications and training programming across product knowledge, industry knowledge, process & methodology, and professional skills, including workshops, live sessions, async content, and certifications built with subject matter experts
• Own onboarding and everboarding end-to-end, partnering with Learning and Skills on ramp tracks, milestones, role cards, skills assessments, and certifications
• Model AI-native working habits and drive adoption of Intapp Celeste and AI-assisted delivery practices across project work, client communication, and knowledge management
• Build a manager reinforcement motion into every program and measure its impact on time-to-billability, time-to-go-live, delivery quality, and CSAT/tNPS

What you will need:

• Intapp is looking for intellectually curious, self-motivated professionals who like to get hands-on to contribute to the overall success of the business and their team. To apply for this Client Services Field Effectiveness Senior Manager role, you will ideally have:
• 5+ years in professional services, consulting, or implementation, with firsthand experience inside a delivery org and an understanding of how it works
• 2+ years in enablement, field effectiveness, or a learning role supporting a Client Services or technical field audience
• Demonstrated ability to translate complex delivery methodology into accessible training and field-ready content
• Experience working in or alongside a vertical SaaS or enterprise software environment preferred
• Field-first: you care about what actually lands with delivery teams, not what looks good on a slide
• Credible with practitioners: Client Services teams trust you because you understand their world, not because you sit outside it
• Proactive and scrappy: you identify gaps before leadership asks and move quickly to close them

What you will gain at Intapp:

At Intapp, you'll get the opportunity to bring your talents and intellectual curiosity to create better outcomes for our people and our clients. You'll be part of a growing public company, with a modern work environment that's connected yet flexible and where your professional growth and well-being are top priorities. We'll collaborate and grow together, supporting each other in a positive, open atmosphere that fosters creativity, innovation, and teamwork.

Here, you will have the opportunity to:

• Expand Your Skills: Unlock your potential with professional development opportunities supported by a community of experienced professionals. We offer reimbursement for training and continuing education to help you stay ahead in your career.
• Enjoy Where You Work: Thrive in our modern, open offices designed to inspire creativity and collaboration. Our complimentary lunches and fully stocked kitchens ensure you have everything you need to stay energized throughout the day.
• Support What Matters Most: Our comprehensive wellness and flexible time off programs and our benefits are designed to care for you and your family. Our family-formation benefits and support during your family-building journey ensure you have the resources you need when it matters most. We believe in giving back and supporting our communities with paid volunteer time off and a donation matching program for the causes you care about.

Join us and be a part of a collaborative and welcoming culture where your contributions are valued, and your professional growth is a priority. Together, we are building a company of long-term value that we can all be proud of.

Intapp provides equal employment opportunities to all qualified applicants and will make hiring decisions without regard to race, color, sex, sexual orientation, gender identity or expression, religion, national origin or ancestry, age, disability, marital status, pregnancy, protected veteran status, protected genetic information, political affiliation, or any other characteristic protected by federal, state or local laws.