Client Service Pro / Receptionist — Flexible Schedule

H&R Block; Fenton (MI); On-site; USD 21,000 - 29,000; Full time

Job summary

H&R Block in Michigan is seeking a Seasonal Client Service Professional/Receptionist to warmly greet clients, answer phones, and connect them with the right tax expert. The role emphasizes friendly service and efficient handling of client needs in person, by phone, or virtually.

You will schedule appointments, maintain a tidy office, and support the team with a positive, can-do attitude. Prior experience in fast-paced customer service and proficiency with Microsoft Office are valued.

Qualifications

• Experience in a fast-paced customer service environment.
• Ability to multi-task and stay organized.
• Proficient with Microsoft Office applications.
• Excellent communication and interpersonal skills.

Responsibilities

• Answer phones and greet clients in a friendly manner.
• Match clients with the best-suited tax professional.
• Schedule clients according to their preferences.
• Ensure client needs are met during service, in person or by phone.
• Maintain office cleanliness and organization with the team.
• Perform other duties as assigned.

Skills

Customer service

Phone etiquette

Multi-tasking

Scheduling

Microsoft Office

Organizational skills

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

H&R Block in Michigan is seeking a Seasonal Client Service Professional/Receptionist to warmly greet clients, answer phones, and connect them with the right tax expert. The role emphasizes friendly service and efficient handling of client needs in person, by phone, or virtually.

You will schedule appointments, maintain a tidy office, and support the team with a positive, can-do attitude. Prior experience in fast-paced customer service and proficiency with Microsoft Office are valued.