Seasonal Client Service Pro & Receptionist - Tax Office

H&R Block, Inc.; South Haven (MI); On-site; USD 21,000 - 30,000; Full time

Job summary

H&R Block, Inc. is seeking a seasonal Client Service Professional / Receptionist in Michigan to greet clients, manage scheduling, and support daily office operations in person.

You will work with tax professionals to connect clients with the right expertise, handle check-in and document intake, and maintain a welcoming, confidential environment. This role offers hands-on exposure to tax season operations and a path toward becoming more involved in tax preparation or office leadership.

Qualifications

• Experience in a fast-paced, client-centric environment.
• Strong interpersonal and communication skills to collaborate with team and serve clients professionally.
• Ability to multitask and manage competing priorities.
• Organizational skills with attention to detail and follow-through.
• Comfort using basic computer programs and digital tools (Microsoft Office, Teams, scheduling systems).
• Availability to work evenings and weekends during tax season.

Responsibilities

• Greet clients warmly and create a welcoming, professional first impression as the face of the office
• Answer phone calls, schedule appointments, and match clients with the right tax professional based on their needs
• Manage client check-in and intake processes, including scanning and organizing documents
• Maintain office organization and cleanliness to support a smooth, professional client experience
• Collaborate with tax professionals and team members to ensure seamless daily operations
• Handle sensitive client information with confidentiality, discretion, and care

Skills

Interpersonal skills

Multitasking

Communication skills

Team collaboration

Organizational skills

Education

High school diploma/GED

Tools

Microsoft Office

Teams

Scheduling systems

Job description

H&R Block, Inc. is seeking a seasonal Client Service Professional / Receptionist in Michigan to greet clients, manage scheduling, and support daily office operations in person.

You will work with tax professionals to connect clients with the right expertise, handle check-in and document intake, and maintain a welcoming, confidential environment. This role offers hands-on exposure to tax season operations and a path toward becoming more involved in tax preparation or office leadership.