Seasonal Client Service Pro & Receptionist

H&R Block, Inc.; Baldwin Township (MI); On-site; USD 21,000 - 26,000; Full time

Job summary

H&R Block, Inc. is seeking a seasonal Client Service Professional / Receptionist to greet clients, manage scheduling, and support daily office operations in person in Michigan. This role offers a path into tax-related roles with training and team support.

The position emphasizes a welcoming first impression, accuracy in intake and document handling, and collaboration with tax professionals to ensure smooth daily operations during tax season.

Qualifications

• Experience in a fast-paced, client-centric environment.
• Strong interpersonal and communication skills for client service.
• Ability to multitask and manage competing priorities.
• Organizational skills with attention to detail and follow-through.
• Comfort using basic computer programs (Microsoft Office, Teams, scheduling systems).
• Availability to work evenings and weekends during tax season.

Responsibilities

• Greet clients warmly and create a welcoming, professional first impression.
• Answer phone calls, schedule appointments, and match clients with the right tax professional.
• Manage client check-in and intake processes, including scanning and organizing documents.
• Maintain office organization and cleanliness for a professional client experience.
• Collaborate with tax professionals and team members to ensure seamless daily operations.
• Handle confidential client information with discretion and care.

Skills

Greeting & client service

Interpersonal communication

Multitasking

Organizational skills

Computer literacy

Evenings/weekends availability

Education

High school diploma/GED

Tools

Microsoft Office

Teams

Scheduling systems

Job description

H&R Block, Inc. is seeking a seasonal Client Service Professional / Receptionist to greet clients, manage scheduling, and support daily office operations in person in Michigan. This role offers a path into tax-related roles with training and team support.

The position emphasizes a welcoming first impression, accuracy in intake and document handling, and collaboration with tax professionals to ensure smooth daily operations during tax season.