Client Service Receptionist - Seasonal, Flexible Schedule

H&R Block, Inc.; Imlay City (MI); On-site; USD 17,000 - 22,000; Part time

Job summary

H&R Block, Inc. in Michigan is seeking a seasonal Client Service Professional/Receptionist to welcome clients, provide friendly service, and connect them with the right tax professional.

This role supports a busy office, handles calls, schedules appointments, and helps keep the front desk organized and inviting, with opportunities to learn about tax services and build client relationships.

Qualifications

• High school diploma or equivalent is preferred.
• Sales/marketing experience is a plus.
• Experience in customer service in a fast-paced environment.
• Ability to multi-task and manage time effectively.
• Proficient in Microsoft Office.

Responsibilities

• Answer phones and greet clients in a personalized, friendly, and inviting manner.
• Match clients with the best-suited tax professional for their needs.
• Schedule clients as requested.
• Ensure all clients' needs are met in person, over the phone, or virtually.
• Maintain office cleanliness and organization with the team.

Skills

Fast-paced environment

Customer service

Multitasking

Organizational and time-management

Microsoft Office

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

H&R Block, Inc. in Michigan is seeking a seasonal Client Service Professional/Receptionist to welcome clients, provide friendly service, and connect them with the right tax professional.

This role supports a busy office, handles calls, schedules appointments, and helps keep the front desk organized and inviting, with opportunities to learn about tax services and build client relationships.