Seasonal Client Service Pro & Receptionist — In-Person

H&R Block, Inc.; Bay City (MI); On-site; USD 17,000 - 23,000; Part time

Benefits offered by this job

Competitive pay

Comprehensive benefits

Life/work balance support

Job summary

H&R Block, Inc. is seeking a seasonal Client Service Professional / Receptionist in Michigan to greet clients, manage scheduling, and support daily office operations.

The role emphasizes providing a welcoming first impression and coordinating with tax professionals to ensure smooth client flow. Ideal candidates have experience in fast-paced environments, strong communication, and availability to work evenings and weekends during tax season.

Qualifications

• Experience in a fast-paced, client-centric environment.
• Strong interpersonal and communication skills for professional client service.
• Ability to multitask and manage competing priorities during the day.

Responsibilities

• Greet clients warmly and create a welcoming, professional first impression.
• Answer phone calls, schedule appointments, and match clients with the right tax professional.
• Manage client check-in and intake processes, including scanning and organizing documents.
• Maintain office organization and cleanliness for a smooth client experience.
• Collaborate with tax professionals and the team to ensure seamless daily operations.
• Handle sensitive client information with confidentiality and care.

Skills

Client service

Multitasking

Communication

Team collaboration

Attention to detail

Education

High school diploma/GED

Tools

Microsoft Office

Scheduling systems

Job description

H&R Block, Inc. is seeking a seasonal Client Service Professional / Receptionist in Michigan to greet clients, manage scheduling, and support daily office operations.

The role emphasizes providing a welcoming first impression and coordinating with tax professionals to ensure smooth client flow. Ideal candidates have experience in fast-paced environments, strong communication, and availability to work evenings and weekends during tax season.