Seasonal Client Service Pro — Warm Welcome & Scheduling

H&R Block; Wayland Township (MI); On-site; USD 17,000 - 22,000; Part time

Job summary

H&R Block in Michigan is seeking a seasonal Client Service Professional/Receptionist to greet clients, answer phones, and direct them to the right tax professional. The role emphasizes friendly service, scheduling, and meeting client needs across in-person, phone, and virtual channels.

Candidates should have prior customer service experience, be able to multi-task, and maintain strong organizational skills. This is a part-time seasonal position with on-site work at multiple locations in Michigan.

Qualifications

• Experience in a fast-paced environment.
• Previous experience in a customer service environment is preferred.
• Ability to multi-task and stay organized.
• Strong time-management skills.
• Proficiency with Microsoft Office.

Responsibilities

• Answer phones and greet clients in a friendly, personalized manner.
• Match clients with the best-suited tax professional for their needs.
• Schedule clients according to their preferences.
• Help ensure all client needs are met during service in person, over the phone, or virtually.
• Maintain office cleanliness and organization of resources with team members.
• Other duties as assigned.

Skills

Customer service

Multi-tasking

Organizational skills

Time management

Microsoft Office

Education

High school diploma or equivalent

Job description

H&R Block in Michigan is seeking a seasonal Client Service Professional/Receptionist to greet clients, answer phones, and direct them to the right tax professional. The role emphasizes friendly service, scheduling, and meeting client needs across in-person, phone, and virtual channels.

Candidates should have prior customer service experience, be able to multi-task, and maintain strong organizational skills. This is a part-time seasonal position with on-site work at multiple locations in Michigan.