Seasonal Client Concierge & Receptionist

H&R Block, Inc.; Algoma Township (MI); On-site; USD 17,000 - 22,000; Full time

Job summary

H&R Block, Inc. in Michigan is seeking a Seasonal Client Service Professional/Receptionist to greet clients, answer phones, and connect them with the right tax professional. You’ll schedule appointments, ensure client needs are met, and help keep the office organized alongside the team.

This role emphasizes friendly, personalized service in person, over the phone, or virtually, with opportunities to build client relationships while delivering a positive first impression during busy tax seasons.

Qualifications

• Experience working in a fast-paced environment.
• Previous experience in a customer service environment.
• Ability to multi-task.
• Strong organizational and time-management skills.
• Computer proficient with the ability to use Microsoft Office.

Responsibilities

• Answer phones and greet clients in a personalized, friendly, and inviting manner.
• Match clients with the best-suited tax professional for their needs.
• Schedule clients how they would like to be scheduled.
• Help to ensure all clients needs have been met during service both in person, over the phone or virtually.
• Maintain office cleanliness and organization of resources with team members.
• Other duties as assigned.

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

H&R Block, Inc. in Michigan is seeking a Seasonal Client Service Professional/Receptionist to greet clients, answer phones, and connect them with the right tax professional. You’ll schedule appointments, ensure client needs are met, and help keep the office organized alongside the team.

This role emphasizes friendly, personalized service in person, over the phone, or virtually, with opportunities to build client relationships while delivering a positive first impression during busy tax seasons.