Client Service Pro: Reception & Scheduling

H&R Block; Los Alamos (NM); On-site; USD 17,000 - 22,000; Part time

Job summary

H&R Block is seeking a seasonal Client Service Professional/Receptionist to greet clients, answer phones, and connect them with the right tax professionals. You will schedule appointments and ensure client needs are met in person, by phone, or virtually, while helping maintain a welcoming office environment.

The role emphasizes strong organizational skills, multi-tasking, and proficiency with Microsoft Office to support a busy tax-season workflow across multiple locations.

Qualifications

• Experience working in a fast-paced environment.
• Previous experience in a customer service environment.
• Ability to multi-task.
• Strong organizational and time-management skills.
• Computer proficient with the ability to use Microsoft Office.

Responsibilities

• Answer phones and greet clients in a personalized, friendly, and inviting manner.
• Match clients with the best-suited tax professional for their needs.
• Schedule clients how they would like to be scheduled.
• Help to ensure all clients needs have been met during service both in person, over the phone or virtually.
• Maintain office cleanliness and organization of resources with team members.
• Other duties as assigned.

Skills

Fast-paced

Customer service

Multi-tasking

Time management

Microsoft Office

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

H&R Block is seeking a seasonal Client Service Professional/Receptionist to greet clients, answer phones, and connect them with the right tax professionals. You will schedule appointments and ensure client needs are met in person, by phone, or virtually, while helping maintain a welcoming office environment.

The role emphasizes strong organizational skills, multi-tasking, and proficiency with Microsoft Office to support a busy tax-season workflow across multiple locations.