Client Service Pro & Scheduling Concierge

H&R Block; Town of Jackson (WI); On-site; USD 18,000 - 24,000; Part time

Job summary

H&R Block is seeking a seasonal Client Service Professional/Receptionist to warmly greet clients, answer calls, and connect them with the right tax professionals. You will schedule appointments, assist clients across in-person, phone, and virtual channels, and help maintain a clean, organized office environment.

The role emphasizes strong multitasking, client service, and teamwork in a fast-paced franchise office setting.

Qualifications

• Experience in a fast-paced environment.
• Ability to multi-task and stay organized.
• Strong communication and interpersonal skills.

Responsibilities

• Answer phones and greet clients in a personalized, friendly manner.
• Match clients with the best-suited tax professional for their needs.
• Schedule clients as requested and ensure needs are met in person, over the phone, or virtually.
• Maintain office cleanliness and organization with the team.

Skills

Customer service

Multi-tasking

Organizational skills

Microsoft Office

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

H&R Block is seeking a seasonal Client Service Professional/Receptionist to warmly greet clients, answer calls, and connect them with the right tax professionals. You will schedule appointments, assist clients across in-person, phone, and virtual channels, and help maintain a clean, organized office environment.

The role emphasizes strong multitasking, client service, and teamwork in a fast-paced franchise office setting.