Client Service Pro: Reception & Scheduling

H&R Block; Estherville (IA); On-site; USD 17,000 - 22,000; Part time

Job summary

H&R Block is hiring a seasonal Client Service Professional/Receptionist to welcome clients, answer phones, and coordinate scheduling with tax professionals. You will help ensure client needs are met in person, over the phone, or virtually, while keeping the office organized and welcoming.

This role emphasizes strong communication and multitasking in a fast-paced retail environment. The position supports franchise offices and involves flexible scheduling across locations as needed, with emphasis

Qualifications

• Experience working in a fast-paced environment.
• Previous experience in a customer service environment.
• Ability to multi-task.
• Strong organizational and time-management skills.
• Computer proficient with the ability to use Microsoft Office.

Responsibilities

• Answer phones and greet clients in a personalized, friendly, and inviting manner.
• Match clients with the best-suited tax professional for their needs.
• Schedule clients how they would like to be scheduled.
• Help to ensure all clients needs have been met during service both in person, over the phone or virtually.
• Maintain office cleanliness and organization of resources with team members.
• Other duties as assigned.

Skills

Customer service

Multitasking

Phone etiquette

Scheduling

Communication

Microsoft Office

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

H&R Block is hiring a seasonal Client Service Professional/Receptionist to welcome clients, answer phones, and coordinate scheduling with tax professionals. You will help ensure client needs are met in person, over the phone, or virtually, while keeping the office organized and welcoming.

This role emphasizes strong communication and multitasking in a fast-paced retail environment. The position supports franchise offices and involves flexible scheduling across locations as needed, with emphasis