Client Service Pro - Reception & Scheduling

H&R Block; Adairsville (GA); On-site; USD 17,000 - 22,000; Part time

Job summary

H&R Block is seeking a seasonal Client Service Professional/Receptionist to wow clients now and in the future by delivering a friendly, personalized experience. You will answer calls, greet clients, and connect them with the right tax professional, while coordinating appointments and ensuring needs are met across in-person, phone, and virtual channels.

This role emphasizes multitasking, strong organization, and computer proficiency with Microsoft Office.

Qualifications

• Experience in a fast-paced environment.
• Previous customer service experience.
• Ability to multi-task and stay organized.
• Strong time-management skills and computer proficiency with Microsoft Office.

Responsibilities

• Answer phones and greet clients in a personalized, friendly, and inviting manner.
• Match clients with the best-suited tax professional for their needs.
• Schedule clients how they would like to be scheduled.
• Help to ensure all clients' needs are met during service in person, over the phone or virtually.
• Maintain office cleanliness and organization of resources with team members.
• Other duties as assigned.

Skills

Phone handling

Customer service

Scheduling

Multi-tasking

Microsoft Office

Organization

Time management

In-person/virtual service

Education

High school diploma or equivalent

Tools

Microsoft Office Suite

Job description

H&R Block is seeking a seasonal Client Service Professional/Receptionist to wow clients now and in the future by delivering a friendly, personalized experience. You will answer calls, greet clients, and connect them with the right tax professional, while coordinating appointments and ensuring needs are met across in-person, phone, and virtual channels.

This role emphasizes multitasking, strong organization, and computer proficiency with Microsoft Office.