Client Service Pro: Welcoming Reception & Scheduling

H&R Block, Inc.; Saltville (VA); On-site; USD 22,000 - 25,000; Part time

Job summary

H&R Block is seeking a Seasonal Client Service Professional/Receptionist to welcome clients, answer phones, and connect them with the right tax professional. You will help schedule appointments and support clients in person, over the phone, or virtually.

This role requires strong organizational and multi-tasking skills, proficiency with Microsoft Office, and a commitment to delivering a welcoming client experience in a fast-paced franchise office environment.

Qualifications

• Experience working in a fast-paced environment.
• Previous experience in a customer service environment.
• Ability to multi-task.
• Strong organizational and time-management skills.
• Computer proficient with the ability to use Microsoft Office.

Responsibilities

• Answer phones and greet clients in a personalized, friendly, and inviting manner
• Match clients with the best-suited tax professional for their needs
• Schedule clients how they would like to be scheduled
• Help to ensure all clients needs have been met during service both in person, over the phone or virtually
• Maintain office cleanliness and organization of resources with team members
• Other duties as assigned

Skills

Phone etiquette

Customer service

Multi-tasking

Time management

Organizational skills

MS Office

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

H&R Block is seeking a Seasonal Client Service Professional/Receptionist to welcome clients, answer phones, and connect them with the right tax professional. You will help schedule appointments and support clients in person, over the phone, or virtually.

This role requires strong organizational and multi-tasking skills, proficiency with Microsoft Office, and a commitment to delivering a welcoming client experience in a fast-paced franchise office environment.