Client Service Pro - Reception & Scheduling

H&R Block, Inc.; Chesterland (OH); On-site; USD 26,000 - 32,000; Part time

Job summary

H&R Block is seeking a seasonal Client Service Professional/Receptionist to greet clients, answer phones, and help connect customers with the right tax professional. You will schedule appointments, assist clients in person and virtually, and support colleagues to ensure a smooth client experience.

The role emphasizes friendly service, multitasking across tasks, and maintaining a clean, organized office environment.

Qualifications

• Experience in a fast-paced environment is required.
• Previous customer service experience is preferred.
• Ability to multi-task effectively.
• Strong organizational and time-management skills are essential.
• Proficient with Microsoft Office suite.

Responsibilities

• Answer phones and greet clients in a personalized, friendly manner.
• Match clients with the best-suited tax professional.
• Schedule clients as requested by them.
• Ensure client needs are met during service in person, over the phone, or virtually.
• Maintain office cleanliness and organization with the team.

Skills

Fast-paced experience

Customer service

Multitasking

Organization skills

MS Office proficiency

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

H&R Block is seeking a seasonal Client Service Professional/Receptionist to greet clients, answer phones, and help connect customers with the right tax professional. You will schedule appointments, assist clients in person and virtually, and support colleagues to ensure a smooth client experience.

The role emphasizes friendly service, multitasking across tasks, and maintaining a clean, organized office environment.