Client Service Pro - Reception & Scheduling

H&R Block; Williamsburg (VA); On-site; USD 22,000 - 26,000; Full time

Job summary

H&R Block is seeking a seasonal Client Service Professional/Receptionist to welcome clients, route them to the right tax professionals, and manage scheduling. The role emphasizes friendly, personalized service across in-person, phone, and virtual interactions.

A fast-paced environment with strong organizational and multitasking skills is a plus. Ideal candidates will have a high school diploma or equivalent and be flexible to work across multiple locations.

Qualifications

• Experience in a fast-paced environment.
• Background in customer service roles.
• Ability to multi-task and stay organized.
• Strong time-management skills and attention to detail.
• Proficient with Microsoft Office applications.

Responsibilities

• Answer phones and greet clients in a personalized, friendly manner.
• Match clients with the best-suited tax professional for their needs.
• Schedule clients as requested by them.
• Ensure all client needs are met in person, over the phone, or virtually.
• Maintain office cleanliness and organization with the team.
• Perform other duties as assigned.

Skills

Fast-paced environment

Customer service

Multi-tasking

Organizational skills

Time management

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

H&R Block is seeking a seasonal Client Service Professional/Receptionist to welcome clients, route them to the right tax professionals, and manage scheduling. The role emphasizes friendly, personalized service across in-person, phone, and virtual interactions.

A fast-paced environment with strong organizational and multitasking skills is a plus. Ideal candidates will have a high school diploma or equivalent and be flexible to work across multiple locations.