Client Service Pro: Welcoming & Scheduling Expert

H&R Block; Warrenton (NC); On-site; USD 24,000 - 32,000; Full time

Job summary

H&R Block is seeking a Seasonal Client Service Professional/Receptionist to welcome clients, connect them with the right tax professional, and coordinate scheduling. This role emphasizes friendly, personalized service across in-office, phone, and virtual channels.

The position supports a fast-paced team environment and requires strong organizational skills, flexibility to work across locations, and proficiency with Microsoft Office.

Qualifications

• Experience in a fast-paced environment.
• Customer service experience.
• Ability to multi-task.

Responsibilities

• Answer phones and greet clients in a personalized, friendly, and inviting manner
• Match clients with the best-suited tax professional for their needs
• Schedule clients how they would like to be scheduled
• Help to ensure all clients needs have been met during service both in person, over the phone or virtually
• Maintain office cleanliness and organization of resources with team members
• Other duties as assigned

Skills

Fast-paced environment

Customer service

Multi-tasking

Time management

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

H&R Block is seeking a Seasonal Client Service Professional/Receptionist to welcome clients, connect them with the right tax professional, and coordinate scheduling. This role emphasizes friendly, personalized service across in-office, phone, and virtual channels.

The position supports a fast-paced team environment and requires strong organizational skills, flexibility to work across locations, and proficiency with Microsoft Office.