Client Service Pro: Reception & Scheduling

H&R Block; Petersburg (IL); On-site; USD 21,000 - 28,000; Part time

Job summary

H&R Block is seeking a seasonal Client Service Professional/Receptionist to greet clients warmly, answer phones, and help connect them with the right tax professional.

You will schedule client appointments, ensure every client’s needs are met across in-person, phone, or virtual encounters, and keep the office neat and organized while supporting team members in a fast-paced environment.

Qualifications

• Experience in a fast-paced environment.
• Previous experience in a customer service environment.
• Ability to multi-task and stay organized.
• Strong time-management skills and attention to detail.
• Proficient with Microsoft Office programs.

Responsibilities

• Answer phones and greet clients in a personalized, friendly manner.
• Match clients with the best-suited tax professional for their needs.
• Schedule clients according to their preferences.
• Ensure all client needs are met during service—in person, over the phone, or virtually.
• Maintain office cleanliness and organize resources with the team.
• Perform other duties as assigned.

Skills

Fast-paced experience

Customer service

Multitasking

Organizational skills

MS Office proficiency

Education

High school diploma or equivalent

Job description

H&R Block is seeking a seasonal Client Service Professional/Receptionist to greet clients warmly, answer phones, and help connect them with the right tax professional.

You will schedule client appointments, ensure every client’s needs are met across in-person, phone, or virtual encounters, and keep the office neat and organized while supporting team members in a fast-paced environment.