Client Services Pro – Reception & Scheduling

H&R Block; Darlington (SC); On-site; USD 17,000 - 22,000; Part time

Job summary

H&R Block is seeking a seasonal Client Service Professional/Receptionist to warmly greet clients, answer phones, and connect customers with the right tax expert. This role emphasizes friendly service, timely scheduling, and smooth office operations at multiple locations.

Ideal candidates bring prior customer service experience, the ability to multitask in a busy environment, and strong organizational skills.

Qualifications

• Experience in a fast-paced environment.
• Previous experience in a customer service environment.
• Ability to multi-task.
• Strong organizational and time-management skills.
• Computer proficiency with Microsoft Office.

Responsibilities

• Answer phones and greet clients in a personalized, friendly, inviting manner.
• Match clients with the best‑suited tax professional for their needs.
• Schedule clients as requested by them.
• Help ensure all clients' needs are met during service, in person, over the phone, or virtually.
• Maintain office cleanliness and organization of resources with the team.
• Perform other duties as assigned.

Skills

Customer service

Multitasking

Time management

Professional communication

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

H&R Block is seeking a seasonal Client Service Professional/Receptionist to warmly greet clients, answer phones, and connect customers with the right tax expert. This role emphasizes friendly service, timely scheduling, and smooth office operations at multiple locations.

Ideal candidates bring prior customer service experience, the ability to multitask in a busy environment, and strong organizational skills.