Client Relationship & Renewal Specialist

Arthur J. Gallagher & Co. (AJG); Jacksonville (FL); Hybrid; USD 60,000 - 90,000; Full time

Benefits offered by this job

Competitive compensation

Comprehensive benefits programs

Career development opportunities

Collaborative, people-first culture

Global reach with local impact

Job summary

Gallagher seeks an Associate Client Service Manager to join our Commercial team in Jacksonville. You will lead renewal efforts, build strong client relationships, and support ongoing service delivery to ensure comprehensive coverage.

You will mentor teammates, address client risk management needs, and leverage Gallagher's systems for accurate data and high-quality outcomes. A Bachelor's degree and a Property & Casualty license are preferred.

Qualifications

• Bachelor's degree with 1+ years client service and/or claims management experience, or HS/GED with 3+ years client service and/or claims management experience.
• Property & casualty insurance license required.
• Proficiency in Microsoft Office.

Responsibilities

• Lead renewal process by assessing client needs and delivering tailored coverage solutions.
• Build and maintain strong client relationships through timely, proactive service.
• Support team with consultative risk-management discussions and tailored strategies.
• Conduct regular audits to ensure regulatory compliance and high service standards.
• Maintain accurate client and policy data using Gallagher systems and perform audits.

Skills

Client service

Communication

Relationship building

Mentoring

Adaptability

Microsoft Office proficiency

Team collaboration

Education

Bachelor's degree

Property and Casualty Insurance License

Tools

Microsoft Office Suite

CRM systems

Job description

Gallagher seeks an Associate Client Service Manager to join our Commercial team in Jacksonville. You will lead renewal efforts, build strong client relationships, and support ongoing service delivery to ensure comprehensive coverage.

You will mentor teammates, address client risk management needs, and leverage Gallagher's systems for accurate data and high-quality outcomes. A Bachelor's degree and a Property & Casualty license are preferred.