Client Success & Renewal Manager

Gallagher; Columbia (MD); On-site; Confidential; Full time

Benefits offered by this job

Competitive compensation

Benefits program

Career development

Collaborative culture

Global/local impact

Job summary

Gallagher is seeking a Client Service Manager to join our Commercial team. You will work closely with clients and colleagues to deliver tailored insurance solutions, strengthen relationships, and drive value in every interaction.

You will manage renewals, assess coverage gaps, and lead a team to meet compliance standards while delivering exceptional client service and strategic guidance.

Qualifications

• Bachelor's degree or HS diploma with substantial client service/claims experience required.
• Property & Casualty Insurance license is required/preferred.
• Proficiency in Microsoft Office and CRM tools helpful.

Responsibilities

• Lead renewal processes and tailor solutions for clients.
• Identify gaps in coverage and drive value through additional services.
• Build and maintain relationships with clients and carrier partners.
• Mentor team members and ensure high standards of service and compliance.
• Maintain accurate client and policy data using Gallagher systems.

Skills

Client service

Claims management

Microsoft Office

Relationship building

Education

Bachelor's degree

HS diploma + 8 years experience

Tools

Insurance license

Job description

Gallagher is seeking a Client Service Manager to join our Commercial team. You will work closely with clients and colleagues to deliver tailored insurance solutions, strengthen relationships, and drive value in every interaction.

You will manage renewals, assess coverage gaps, and lead a team to meet compliance standards while delivering exceptional client service and strategic guidance.