Client Service Manager: Risk & Renewal Leader

Gallagher; Miami (FL); On-site; Confidential; Full time

Benefits offered by this job

Competitive compensation

Comprehensive benefits programs

Career development opportunities

Collaborative, people-first culture

Global reach with local impact

Job summary

Gallagher is hiring a Client Service Manager to support and lead client relationships within our Commercial team in Miami, FL. You will manage renewals, identify coverage gaps, and drive tailored solutions while mentoring colleagues and ensuring compliance.

The role emphasizes building trusted client partnerships, delivering high-quality service, and leveraging Gallagher’s tools to optimize processes and outcomes.

Qualifications

• Bachelor's degree with 3+ years client service and/or claims management experience.
• High School degree/GED with 8+ years client service and/or claims management experience.
• Property and Casualty Insurance License.
• Proficiency in Microsoft Office.
• Ability to build relationships and deliver results.
• Adaptability and resilience to shifting priorities.
• Collaborative mindset to work with teams across Gallagher.

Responsibilities

• Manage the renewal process by gathering client information, analyzing their needs, and delivering tailored solutions.
• Identify gaps in coverage, review claims, secure existing business, and drive sales of additional services.
• Build and maintain strong client relationships and partner with carriers.
• Support client risk management through consultative conversations and strategies.
• Mentor team members and provide transparent feedback.
• Conduct regular audits to ensure compliance with regulations and high service standards.
• Maintain accurate client and policy data using Gallagher systems.
• Leveraging Gallagher technology to enhance productivity and deliver quality results.
• Manage multiple priorities to meet client expectations.

Skills

Client service

Claims management

Relationship building

Adaptability

Team collaboration

Education

Bachelor's degree + 3+ years client service/claims

High School/GED + 8+ years client service/claims

Tools

Microsoft Office

Job description

Gallagher is hiring a Client Service Manager to support and lead client relationships within our Commercial team in Miami, FL. You will manage renewals, identify coverage gaps, and drive tailored solutions while mentoring colleagues and ensuring compliance.

The role emphasizes building trusted client partnerships, delivering high-quality service, and leveraging Gallagher’s tools to optimize processes and outcomes.