Client Relationship & Renewal Lead

Arthur J. Gallagher & Co. (AJG); Tallahassee, Northern (FL, KY); Hybrid; USD 55,000 - 75,000; Full time

Benefits offered by this job

Competitive compensation

Comprehensive benefits

Career development opportunities

Collaborative culture

Job summary

Gallagher is seeking an Associate Client Service Manager to join our Commercial team in Tallahassee, FL. You will lead efforts to deliver exceptional service and solutions to our clients, building strong relationships and guiding the renewal process.

This is your opportunity to grow your career while making a meaningful impact. You'll mentor teammates, explore opportunities for additional services, ensure compliance with industry standards, and leverage Gallagher's systems to maintain accurate

Qualifications

• Bachelor's degree with minimum 1+ years client service and/or claims management experience OR- High School degree/GED with a minimum of 3+ years client service and/or claims management experience
• Property and Casualty Insurance License
• Proficiency in Microsoft Office
• Desire to build relationships and deliver results
• Adaptability and resilience with shifting priorities
• Collaborative mindset across Gallagher teams

Responsibilities

• Manage the renewal process by compiling information, analyzing needs, and delivering tailored solutions to ensure proper coverage
• Build and maintain strong relationships with clients through timely responses and strong customer service
• Support your team in addressing client risk management needs through consultative conversations and personalized strategies
• Conduct regular audits to ensure compliance with regulations and maintain high service standards
• Maintain accurate and up-to-date client and policy data using Gallagher's systems and performing audits
• Use Gallagher's technology to enhance productivity, streamline processes, and deliver quality results
• Mentor junior team members by providing transparent feedback and fostering professional growth
• Manage multiple priorities effectively, ensuring all tasks are completed on time and meet client expectations

Skills

Client service

Claims management

Relationship building

Adaptability

Team collaboration

Microsoft Office

Education

Bachelor's degree

High School diploma/GED

Tools

Microsoft Office

Job description

Gallagher is seeking an Associate Client Service Manager to join our Commercial team in Tallahassee, FL. You will lead efforts to deliver exceptional service and solutions to our clients, building strong relationships and guiding the renewal process.

This is your opportunity to grow your career while making a meaningful impact. You'll mentor teammates, explore opportunities for additional services, ensure compliance with industry standards, and leverage Gallagher's systems to maintain accurate