Client-Focused Account Manager | Growth & Service

Wallace Management Company LLC; Brownsville (TN); On-site; USD 36,000 - 54,000; Full time

Benefits offered by this job

Health insurance

401(k) plan

Paid holidays

Monthly bonus opportunities

Job summary

Wallace Management Company LLC is seeking an Account Manager to deliver outstanding customer service and manage loan processes. The role involves handling customer interactions, processing payments, and maintaining relationships with borrowers across multiple branches.

The position may require occasional travel and offers full-time employment with growth opportunities within a growing network of branches.

Qualifications

• Provide quick and friendly customer service to assist with questions and loan payments.
• Prepare loan documents and manage the application process.
• Create and maintain positive customer relationships and monitor loan status.

Responsibilities

• Providing quick and friendly customer service either in person or over the phone to assist with questions, or taking and posting loan payments
• Preparing loan documents and managing the application process
• Creating and maintaining positive customer relationships and keeping in contact with our customers regarding their loan status
• Contacting customers to help them get back on track if they have overdue payments
• Partnering with Management to maintain branch operating standards and grow the business

Skills

Customer service

Phone communication

Product knowledge

Job description

Wallace Management Company LLC is seeking an Account Manager to deliver outstanding customer service and manage loan processes. The role involves handling customer interactions, processing payments, and maintaining relationships with borrowers across multiple branches.

The position may require occasional travel and offers full-time employment with growth opportunities within a growing network of branches.