Growth-Focused Account Manager – Loans & Service

Wallace Management Company LLC; Columbia (TN); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Health insurance

401(k) with company match

Paid holidays and vacation

Job summary

Wallace Management Company LLC is seeking an Account Manager to deliver outstanding customer service and support loan payments and applications across multiple branches. The role emphasizes friendly, proactive client interactions and efficient handling of documentation and status updates.

Ideal candidates will contribute to branch standards, grow the customer base, and engage with clients to resolve overdue payments. Occasional travel may be required as the network expands.

Qualifications

Responsibilities

• Providing quick and friendly customer service in person or over the phone to assist with questions or loan payments.
• Preparing loan documents and managing the application process.
• Creating and maintaining positive customer relationships and keeping in contact about loan status.
• Contacting customers to help them get back on track if they have overdue payments.
• Partnering with Management to maintain branch operating standards and grow the business.

Job description

Wallace Management Company LLC is seeking an Account Manager to deliver outstanding customer service and support loan payments and applications across multiple branches. The role emphasizes friendly, proactive client interactions and efficient handling of documentation and status updates.

Ideal candidates will contribute to branch standards, grow the customer base, and engage with clients to resolve overdue payments. Occasional travel may be required as the network expands.