Customer-Centric Account Manager – Loans & Service Growth

Wallace Management Company LLC; Neosho (MO); On-site; USD 40,000 - 65,000; Full time

Benefits offered by this job

Health, dental, vision, and life

401(k) with company match

Paid holidays and vacation

Monthly bonus opportunities

Job summary

Wallace Finance is seeking an Account Manager to deliver exceptional customer service and support customers with loan-related questions and payments. The role involves processing loan documents, maintaining relationships, and helping customers stay on track with their accounts.

The position supports branch operations across multiple locations with occasional travel. Full-time opportunity with benefits and potential for growth within the Wallace network.

Qualifications

• Strong customer service skills.
• Ability to manage loan documents and application process.
• Effective communication with customers and team members.

Responsibilities

• Provide quick and friendly customer service in person or by phone.
• Prepare loan documents and manage the application process.
• Maintain positive customer relationships and track loan status.
• Contact customers about overdue payments and help them get back on track.
• Collaborate with Management to maintain branch standards and grow the business.

Skills

Customer service

Communication

Phone handling

Job description

Wallace Finance is seeking an Account Manager to deliver exceptional customer service and support customers with loan-related questions and payments. The role involves processing loan documents, maintaining relationships, and helping customers stay on track with their accounts.

The position supports branch operations across multiple locations with occasional travel. Full-time opportunity with benefits and potential for growth within the Wallace network.