Care Experience Lead: On-Call Support & Care Coordination

Aveanna Healthcare, LLC; Indianapolis (IN); Hybrid; USD 60,000 - 90,000; Full time

Job summary

Aveanna Healthcare, LLC is seeking a Care Experience Manager (CEM) to support clients and caregivers through coordination and communication, with an emphasis on scheduling and onboarding. This role is on-call, phone-based, and paid, focusing on a positive experience for families and caregivers.

Candidates should have a bachelor’s degree or equivalent experience and strong organizational and communication skills, with proficiency in MS Office. Local travel may be minimal as needed.

Qualifications

• Bachelor’s degree or equivalent work experience.
• Strong communication and problem-solving abilities.
• Comfortable using MS Office and learning new systems.

Responsibilities

• Act as main point of contact for clients and caregivers, ensuring satisfaction.
• Manage caregiver schedules to match skills and availability.
• Collaborate with clinical and recruitment teams to support new referrals and onboarding.
• Maintain accurate records, schedules, and reports.
• Participate in on-call rotation — phone support only, and paid.
• Foster a positive, supportive work environment and engage caregivers.
• Handle problem-solving with professionalism and empathy.
• Support caregiver retention through timely feedback and engagement.

Skills

Organizational skills

Time management

Communication

Relationship-building

Problem-solving

Education

Bachelor’s degree or equivalent

Tools

MS Office

Job description

Aveanna Healthcare, LLC is seeking a Care Experience Manager (CEM) to support clients and caregivers through coordination and communication, with an emphasis on scheduling and onboarding. This role is on-call, phone-based, and paid, focusing on a positive experience for families and caregivers.

Candidates should have a bachelor’s degree or equivalent experience and strong organizational and communication skills, with proficiency in MS Office. Local travel may be minimal as needed.