Care Experience Lead — On-Call & Care Coordination

Aveanna Healthcare; State College (Centre County); On-site; USD 52,000 - 68,000; Full time

Job summary

Aveanna Healthcare in the United States is seeking a Care Experience Manager (CEM) to coordinate client and caregiver experiences, with a phone-based on-call role and no hands-on clinical work.

You will manage caregiver schedules, support referrals, and maintain records while collaborating with clinical and recruitment teams. This role emphasizes communication, organization, and compassionate problem-solving.

Qualifications

• Bachelor's degree or equivalent work experience.
• 2+ years in sales, customer service, or a fast-paced office environment.
• Strong organizational and time management skills.
• Excellent communication, relationship-building, and problem-solving skills.
• Comfortable using MS Office and learning new systems quickly.
• Experience in recruiting or healthcare (preferred but not required).

Responsibilities

• Act as the main point of contact for clients and caregivers, ensuring consistent communication and a high level of satisfaction
• Manage caregiver schedules to ensure the right match of skills and availability
• Collaborate with clinical and recruitment teams to support new patient referrals and caregiver onboarding
• Maintain accurate and up-to-date records, schedules, and reports
• Participate in the on-call rotation — phone support only, and paid
• Help build a strong, engaged caregiver team by fostering a positive, supportive work environment
• Handle problem-solving with professionalism and empathy — turning challenges into opportunities
• Manage performance and support the retention of caregivers through engagement and timely feedback

Skills

Customer service

Relationship-building

Time management

MS Office

Communication

Problem-solving

Education

Bachelor's degree or equivalent

Tools

MS Office

Job description

Aveanna Healthcare in the United States is seeking a Care Experience Manager (CEM) to coordinate client and caregiver experiences, with a phone-based on-call role and no hands-on clinical work.

You will manage caregiver schedules, support referrals, and maintain records while collaborating with clinical and recruitment teams. This role emphasizes communication, organization, and compassionate problem-solving.