Care Experience Lead: Client & Caregiver Coordination

Aveanna Healthcare, LLC; Council Bluffs (IA); On-site; USD 50,000 - 70,000; Full time

Job summary

Aveanna Healthcare, LLC is seeking a Care Experience Manager (CEM) in Council Bluffs, IA. This role focuses on coordinating care and communication, not direct clinical work, to support clients and caregivers in a home-care setting.

You will serve as the main point of contact, manage caregiver schedules, and collaborate with clinical and recruitment teams to support referrals and onboarding, while maintaining accurate records and contributing to a positive team culture.

Qualifications

• Bachelor’s degree required or equivalent.
• 2+ years in sales, customer service, or fast-paced office.
• Strong organization and time management skills.
• Excellent communication and relationship-building abilities.
• Comfortable with MS Office; recruiting/health care experience preferred.

Responsibilities

• Be the main contact for clients and caregivers with clear, consistent communication.
• Manage caregiver schedules to match skills and availability.
• Collaborate with clinical and recruitment teams on referrals and onboarding.
• Maintain accurate records, schedules, and reports.
• Participate in on-call rotation with phone support and compensation.
• Foster a positive work environment and engage the caregiver team.
• Address problems professionally and with empathy.
• Support caregiver retention through timely feedback and recognition.

Skills

Communication

Organization

Problem solving

MS Office

Relationship building

Education

Bachelor’s degree

Job description

Aveanna Healthcare, LLC is seeking a Care Experience Manager (CEM) in Council Bluffs, IA. This role focuses on coordinating care and communication, not direct clinical work, to support clients and caregivers in a home-care setting.

You will serve as the main point of contact, manage caregiver schedules, and collaborate with clinical and recruitment teams to support referrals and onboarding, while maintaining accurate records and contributing to a positive team culture.