Care Experience Manager: Client & Caregiver Liaison

Aveanna Healthcare, LLC; Bala Cynwyd (PA); On-site; USD 52,000 - 78,000; Full time

Job summary

Aveanna Healthcare, LLC is seeking a Care Experience Manager (CEM) to coordinate caregiver scheduling, maintain strong client relationships, and support patient referrals. This role emphasizes communication, empathy, and problem-solving in a fast-paced healthcare coordination environment.

As a CEM, you will serve as the main contact for clients and caregivers, ensuring satisfaction while collaborating with clinical and recruitment teams.

Qualifications

• Bachelor’s degree required.
• 2+ years of experience in sales, customer service, or a fast-paced office environment.
• Strong organizational and time management skills.
• Excellent communication, relationship-building, and problem-solving skills.
• Comfortable using MS Office and learning new systems quickly.
• Experience in recruiting or healthcare (preferred but not required).

Responsibilities

• Act as the main point of contact for clients and caregivers, ensuring consistent communication and a high level of satisfaction.
• Manage caregiver schedules to ensure the right match of skills and availability.
• Collaborate with clinical and recruitment teams to support new patient referrals and caregiver onboarding.
• Maintain accurate and up-to-date records, schedules, and reports.
• Participate in the on-call rotation — phone support only, and paid.
• Help build a strong, engaged caregiver team by fostering a positive, supportive work environment.
• Handle problem-solving with professionalism and empathy — turning challenges into opportunities.
• Manage performance and support the retention of caregivers through engagement and timely feedback.
• Phone-based on call after hours support - paid!

Skills

Communication

Organizational skills

Time management

Relationship-building

Problem-solving

MS Office

Learning new systems

Recruiting

Healthcare experience

Education

Bachelor’s degree

Tools

CRM systems

Job description

Aveanna Healthcare, LLC is seeking a Care Experience Manager (CEM) to coordinate caregiver scheduling, maintain strong client relationships, and support patient referrals. This role emphasizes communication, empathy, and problem-solving in a fast-paced healthcare coordination environment.

As a CEM, you will serve as the main contact for clients and caregivers, ensuring satisfaction while collaborating with clinical and recruitment teams.