Care Experience Manager: On-Call & Caregiver Support

Aveanna Healthcare; Olyphant (Lackawanna County); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

In‑person role in Scranton

On-call rotation every 4 weeks (paid)

No hands-on clinical work

Growth opportunities

Supportive team

Job summary

Aveanna Healthcare in Scranton, PA, is seeking a Care Experience Manager (CEM) to coordinate client and caregiver relationships, ensuring clear communication and high satisfaction. This role focuses on scheduling, onboarding, and collaboration with clinical teams, with no direct hands-on care.

The position is fully in person, covers on-call rotation every 4 weeks with paid phone support, and offers growth opportunities within a purpose-driven organization that supports families and caregivers.

Qualifications

• Bachelor’s degree or equivalent work experience.
• 2+ years in sales, customer service, or a fast-paced office environment.
• Strong organizational and time-management skills.
• Excellent communication, relationship-building, and problem-solving skills.

Responsibilities

• Act as the main point of contact for clients and caregivers, ensuring consistent communication and a high level of satisfaction.
• Manage caregiver schedules to ensure the right match of skills and availability.
• Collaborate with clinical and recruitment teams to support new patient referrals and caregiver onboarding.
• Maintain accurate and up-to-date records, schedules, and reports.
• Participate in the on-call rotation — only once every 4 weeks, phone support only, and paid.
• Help build a strong, engaged caregiver team by fostering a positive, supportive work environment.
• Handle problem-solving with professionalism and empathy — turning challenges into opportunities.
• Manage performance and support the retention of caregivers through engagement and timely feedback.

Skills

Customer Service

Sales

Organization

Communication

MS Office

Education

Bachelor's degree or equivalent

Job description

Aveanna Healthcare in Scranton, PA, is seeking a Care Experience Manager (CEM) to coordinate client and caregiver relationships, ensuring clear communication and high satisfaction. This role focuses on scheduling, onboarding, and collaboration with clinical teams, with no direct hands-on care.

The position is fully in person, covers on-call rotation every 4 weeks with paid phone support, and offers growth opportunities within a purpose-driven organization that supports families and caregivers.