Care Experience Manager: Client & Caregiver Connector

Aveanna Healthcare; Newark (DE); On-site; USD 55,000 - 75,000; Full time

Job summary

Aveanna Healthcare is seeking a Care Experience Manager (CEM) in Newark, DE to coordinate client and caregiver experiences, ensuring satisfaction and smooth operations without hands-on clinical work.

You will manage caregiver schedules, support patient referrals and onboarding, maintain records, and participate in on-call phone support. A Bachelor’s degree and 2+ years of sales, customer service, or fast-paced offices are required; MS Office and strong communication are essential.

Qualifications

• Bachelor’s degree required.
• 2+ years of experience in sales, customer service, or a fast-paced office environment.

Responsibilities

• Act as the main point of contact for clients and caregivers, ensuring consistent communication and a high level of satisfaction.
• Manage caregiver schedules to ensure the right match of skills and availability.
• Collaborate with clinical and recruitment teams to support new patient referrals and caregiver onboarding.
• Maintain accurate and up-to-date records, schedules, and reports.
• Participate in the on-call rotation - phone support only, and paid.
• Help build a strong, engaged caregiver team by fostering a positive, supportive work environment.

Skills

Customer service

Communication

Organization

Problem solving

Time management

Education

Bachelor's degree

Tools

MS Office

Job description

Aveanna Healthcare is seeking a Care Experience Manager (CEM) in Newark, DE to coordinate client and caregiver experiences, ensuring satisfaction and smooth operations without hands-on clinical work.

You will manage caregiver schedules, support patient referrals and onboarding, maintain records, and participate in on-call phone support. A Bachelor’s degree and 2+ years of sales, customer service, or fast-paced offices are required; MS Office and strong communication are essential.