Care Experience Coordinator — On-Call Support

Aveanna Healthcare, LLC; Du Bois (IL); On-site; USD 45,000 - 65,000; Full time

Job summary

Aveanna Healthcare in the United States is seeking a Care Experience Manager (CEM) to support clients and caregivers through proactive coordination and clear communication. This on-call, phone-based role has no hands-on clinical duties and offers pathways for advancement within a purpose-driven team.

You will serve as the main contact for families and caregivers, oversee schedules, partner with clinical and recruitment teams, and maintain accurate records while delivering compassionate service

Qualifications

• Bachelor’s degree or equivalent work experience.
• 2+ years of experience in sales, customer service, or a fast-paced office environment.
• Strong organizational and time management skills.
• Excellent communication, relationship-building, and problem-solving skills.
• Comfortable using MS Office and learning new systems quickly.
• Experience in recruiting or healthcare (preferred but not required).

Responsibilities

• Act as the main point of contact for clients and caregivers, ensuring consistent communication and a high level of satisfaction.
• Manage caregiver schedules to ensure the right match of skills and availability.
• Collaborate with clinical and recruitment teams to support new patient referrals and caregiver onboarding.
• Maintain accurate and up-to-date records, schedules, and reports.
• Participate in the on-call rotation — phone support only, and paid.
• Help build a strong, engaged caregiver team by fostering a positive, supportive work environment.
• Handle problem‑solving with professionalism and empathy — turning challenges into opportunities.
• Manage performance and support the retention of caregivers through engagement and timely feedback.

Skills

Communication skills

Organization & time management

Customer service experience

MS Office proficiency

Problem solving

Education

Bachelor’s degree or equivalent work experience

Tools

MS Office

Job description

Aveanna Healthcare in the United States is seeking a Care Experience Manager (CEM) to support clients and caregivers through proactive coordination and clear communication. This on-call, phone-based role has no hands-on clinical duties and offers pathways for advancement within a purpose-driven team.

You will serve as the main contact for families and caregivers, oversee schedules, partner with clinical and recruitment teams, and maintain accurate records while delivering compassionate service