Care Experience Manager: Client & Caregiver Liaison

Aveanna Healthcare; Pittsburgh (Allegheny County); On-site; USD 60,000 - 90,000; Full time

Job summary

Aveanna Healthcare is seeking a Care Experience Manager (CEM) in the Pittsburgh area to coordinate caregiver schedules, support clients and families, and partner with clinical and recruitment teams to handle new referrals and onboarding.

This on-call, phone-based role does not involve hands-on care; it rewards strong communication, organization, and problem-solving, with opportunities for growth and impact within a purpose-driven team.

Qualifications

• Bachelor’s degree or equivalent work experience.
• 2+ years of experience in sales, customer service, or a fast-paced office environment.
• Strong organizational and time management skills.
• Excellent communication, relationship-building, and problem-solving skills.
• Comfortable using MS Office and learning new systems quickly.
• Experience in recruiting or healthcare (preferred but not required).

Responsibilities

• Act as the main point of contact for clients and caregivers, ensuring consistent communication and a high level of satisfaction.
• Manage caregiver schedules to ensure the right match of skills and availability.
• Collaborate with clinical and recruitment teams to support new patient referrals and caregiver onboarding.
• Maintain accurate and up-to-date records, schedules, and reports.
• Participate in the on-call rotation — only once every 4 weeks, phone support only, and paid.
• Help build a strong, engaged caregiver team by fostering a positive, supportive work environment.
• Handle problem-solving with professionalism and empathy — turning challenges into opportunities.
• Manage performance and support the retention of caregivers through engagement and timely feedback.

Skills

Sales experience

Customer service experience

Organizational skills

Communication

Relationship-building

Problem-solving

MS Office proficiency

Education

Bachelor’s degree or equivalent

Tools

MS Office

Job description

Aveanna Healthcare is seeking a Care Experience Manager (CEM) in the Pittsburgh area to coordinate caregiver schedules, support clients and families, and partner with clinical and recruitment teams to handle new referrals and onboarding.

This on-call, phone-based role does not involve hands-on care; it rewards strong communication, organization, and problem-solving, with opportunities for growth and impact within a purpose-driven team.