Care Experience Manager — Client & Caregiver Liaison (On-Call Paid)

Aveanna Healthcare; Fairview Heights (IL); On-site; USD 52,000 - 78,000; Full time

Benefits offered by this job

On-call paid

No hands-on clinical work

Advancement opportunities

Community impact

Supportive team

Job summary

Aveanna Healthcare is seeking a Care Experience Manager (CEM) in Fairview Heights, IL. This in-person role Monday to Friday focuses on coordinating client and caregiver activities, scheduling, and effective communication.

You’ll collaborate with clinical and recruitment teams to support referrals and onboarding, while maintaining records and reports. You’ll participate in a weekly on-call rotation, paid, with no hands-on clinical duties.

Qualifications

• Bachelor's degree or equivalent work experience.
• 2+ years of experience in sales, customer service, or a fast-paced office environment.
• Strong organizational and time management skills.
• Excellent communication, relationship-building, and problem-solving skills.
• Comfortable using MS Office and learning new systems quickly.

Responsibilities

• Act as the main point of contact for clients and caregivers, ensuring consistent communication and a high level of satisfaction.
• Manage caregiver schedules to ensure the right match of skills and availability.
• Collaborate with clinical and recruitment teams to support new patient referrals and caregiver onboarding.
• Maintain accurate and up-to-date records, schedules, and reports.
• Participate in the on-call rotation — only once every other week, phone support only, and paid.
• Help build a strong, engaged caregiver team by fostering a positive, supportive work environment.
• Handle problem-solving with professionalism and empathy — turning challenges into opportunities.
• Manage performance and support the retention of caregivers through engagement and timely feedback.

Skills

Communication

Relationship-building

Problem-solving

Organizational skills

Time management

MS Office

Education

Bachelor's degree or equivalent

Tools

CRM systems

Job description

Aveanna Healthcare is seeking a Care Experience Manager (CEM) in Fairview Heights, IL. This in-person role Monday to Friday focuses on coordinating client and caregiver activities, scheduling, and effective communication.

You’ll collaborate with clinical and recruitment teams to support referrals and onboarding, while maintaining records and reports. You’ll participate in a weekly on-call rotation, paid, with no hands-on clinical duties.