Branch Operations & Client Experience Lead

JPMorgan Chase & Co.; Village of Massapequa Park (NY); On-site; USD 65,000 - 90,000; Full time

Job summary

JPMorgan Chase & Co. is seeking a Branch Operations Lead for a Chase Branch, working with the Branch Manager to run daily operations and deliver an exceptional client experience.

You will guide lobby flow, process transactions, promote self-service options, and ensure compliance with policies, regulations, and audits while building trusted relationships.

This role emphasizes leadership, attention to detail, and the ability to educate and empower the branch team and partners.

Qualifications

• 1+ years of retail banking experience.
• Able to work branch hours including weekends and evenings.
• High school diploma or equivalent.
• Comply with banking policies and regulations.
• Strong leadership and team-building skills.
• Excellent attention to detail and organization.

Responsibilities

• Collaborate with Branch Manager to create a welcoming atmosphere in the branch.
• Greet clients, assist with transactions, manage lobby flow.
• Engage clients and refer them to experts when needed.
• Lead branch operations, including cash devices like vaults and ATMs.
• Address client issues promptly and accurately.
• Promote self-service options and educate clients.
• Support loss control, compliance, and audits.

Skills

Policy compliance

Detail oriented

Leadership

Team education

Client engagement

Retail banking experience

Flexible hours

Education

High school diploma (GED) or equivalent

College degree or military equivalent

Job description

JPMorgan Chase & Co. is seeking a Branch Operations Lead for a Chase Branch, working with the Branch Manager to run daily operations and deliver an exceptional client experience.

You will guide lobby flow, process transactions, promote self-service options, and ensure compliance with policies, regulations, and audits while building trusted relationships.

This role emphasizes leadership, attention to detail, and the ability to educate and empower the branch team and partners.