Branch Experience & Operations Lead

JPMorgan Chase & Co.; Pittsburgh (Allegheny County); On-site; USD 52,000 - 80,000; Full time

Job summary

JPMorgan Chase & Co. is seeking a Branch Operations Lead to partner with the Branch Manager to deliver an outstanding client experience. You will oversee daily branch operations, supervise lobby flow, ensure policy adherence, and lead a collaborative team focused on accuracy and control.

The role emphasizes staff education, loss prevention, and the ability to guide clients to self-service options, while maintaining flexible hours including weekends.

Qualifications

• Adherence to banking policies and regulatory requirements.
• Strong organizational skills and attention to detail.
• Leadership and teamwork in branch operations.
• Ability to educate teammates and partners across the branch.
• Excellent client communication and relationship-building skills.
• 1+ years of retail banking experience.
• Ability to work branch hours including weekends/evenings.

Responsibilities

• Collaborate with Branch Manager to create welcoming branch atmosphere and exceptional client experience.
• Greet clients, assist with transactions, manage lobby flow, and schedule meetings.
• Communicate clearly to understand needs and guide clients to appropriate services.
• Lead branch operations, manage cash devices, ensure accuracy and compliance.
• Introduce clients to the team and assist with specialized financial needs.
• Encourage use of self-service options and access to accounts anytime.

Skills

Policy compliance

Detail orientation

Leadership

Customer education

Client relationship building

Retail banking experience

Flexible scheduling

Education

High school diploma or GED

College degree or military equivalent

Job description

JPMorgan Chase & Co. is seeking a Branch Operations Lead to partner with the Branch Manager to deliver an outstanding client experience. You will oversee daily branch operations, supervise lobby flow, ensure policy adherence, and lead a collaborative team focused on accuracy and control.

The role emphasizes staff education, loss prevention, and the ability to guide clients to self-service options, while maintaining flexible hours including weekends.