Branch Experience & Operations Lead

JPMorganChase; Bethlehem (Northampton County); Presencial; USD 52.000 - 76.000; Jornada completa

Descripción de la vacante

JPMorgan Chase is seeking a Branch Operations Lead to manage day-to-day branch activities, guide staff, and enhance the client experience at a Chase branch. You will collaborate with the Branch Manager to ensure accurate transactions, strong controls, and excellent service.

You will lead the team in engagement, introduce clients to self-service tools, and help meet branch goals while maintaining compliance with bank policies across all activities.

Formación

• Adhere to policies, procedures, and regulatory banking requirements.
• Maintain attention to detail and stay organized.
• Leadership and operational proficiency to ensure transaction accuracy.
• Educate and inform branch team and partners.
• Build meaningful client relationships and refer to experts when needed.
• 1+ years of retail banking experience.
• Ability to work branch hours including weekends and evenings.

Responsabilidades

• Collaborate with the Branch Manager to create a welcoming and vibrant atmosphere in the branch.
• Greet clients warmly, assist with transactions, manage lobby flow, and schedule meetings.
• Engage clients with clear communication and anticipate their needs during the visit.
• Lead branch operations, including cash devices like the cash vault and ATM; resolve issues.
• Introduce clients to the branch team and assist with specialized financial needs.
• Promote self-service options to simplify banking for clients.
• Support loss control, compliance, and audits in partnership with Branch Manager.

Conocimientos

Policy compliance

Detail oriented

Leadership

Client education

Team collaboration

Retail banking

Weekend hours

Educación

High school diploma or GED

College degree or military equivalent

Descripción del empleo

JPMorgan Chase is seeking a Branch Operations Lead to manage day-to-day branch activities, guide staff, and enhance the client experience at a Chase branch. You will collaborate with the Branch Manager to ensure accurate transactions, strong controls, and excellent service.

You will lead the team in engagement, introduce clients to self-service tools, and help meet branch goals while maintaining compliance with bank policies across all activities.