Branch Experience Lead: Banking Operations & Client Care

JPMorgan Chase & Co.; Allentown (Lehigh County); Vor Ort; USD 42.000 - 75.000; Vollzeit

Zusammenfassung

JPMorgan Chase & Co. is seeking a Branch Operations Lead to partner with the Branch Manager in delivering an exceptional client experience and compliant branch operations. You will guide the lobby flow, transactions, and relationships while coaching teammates in policies and procedures.

The role emphasizes leadership, accuracy, and customer education, with a focus on self-service adoption and secure processes within a busy community branch.

Qualifikationen

• Adhere to bank policies, procedures and regulatory requirements.
• Maintain organization and attention to detail across tasks.
• Lead branch operations and ensure transaction accuracy in a team setting.
• Educate branch team and partners, keeping them informed about processes.

Aufgaben

• Collaborate with Branch Manager to create a welcoming branch and exceptional client experience.
• Greet clients, assist with transactions, manage lobby flow, and schedule meetings to build relationships.
• Communicate clearly to understand needs and guide clients to the right services.
• Lead branch operations including cash devices like cash vault and ATM, resolving issues with accuracy.
• Introduce clients to the branch team and elevate the client experience with specialists as needed.
• Promote self-service options to simplify banking access for clients day and night.
• Support loss control, compliance, and audits to ensure smooth, secure operations.

Kenntnisse

Detail orientation

Leadership

Communication

Customer service

Relationship building

Retail banking

Ausbildung

College degree or military equivalent

Jobbeschreibung

JPMorgan Chase & Co. is seeking a Branch Operations Lead to partner with the Branch Manager in delivering an exceptional client experience and compliant branch operations. You will guide the lobby flow, transactions, and relationships while coaching teammates in policies and procedures.

The role emphasizes leadership, accuracy, and customer education, with a focus on self-service adoption and secure processes within a busy community branch.