Bilingual Spanish Customer Support Specialist

MCI; Tampa (FL); On-site; USD 32,000 - 40,000; Full time

Job summary

MCI is seeking a Bilingual Spanish Call Center Representative to join our Tampa office. You will handle inbound and outbound calls, assist customers in English and Spanish, troubleshoot basic issues, and manage account requests with empathy and professionalism.

This full-time, on-site role offers training and growth paths into supervision, QA, and operations management, with schedules that vary by client program.

Qualifications

• Fluent in both English and Spanish with excellent verbal and written communication skills.
• Experience using computers for data entry and customer support activities.
• Ability to type accurately at a minimum of 20 words per minute.
• Reliable wired high-speed internet connection where applicable.

Responsibilities

• Handle inbound and outbound customer interactions in a courteous, timely, and professional manner.
• Deliver outstanding customer service in both English and Spanish.
• Troubleshoot basic technical issues and assist customers with products, services, billing, and account-related inquiries.
• Accurately document customer interactions, requests, and claims in company systems.

Skills

Bilingual EN/ES

Typing 20 wpm

Customer Support

Data Entry

Education

High school diploma

Tools

Microsoft Office

Windows OS

Job description

MCI is seeking a Bilingual Spanish Call Center Representative to join our Tampa office. You will handle inbound and outbound calls, assist customers in English and Spanish, troubleshoot basic issues, and manage account requests with empathy and professionalism.

This full-time, on-site role offers training and growth paths into supervision, QA, and operations management, with schedules that vary by client program.