Remote Bilingual Customer Experience Specialist

MCI; South Carolina; On-site; USD 30,000 - 50,000; Full time

Benefits offered by this job

Paid Time Off

Health Benefits

Career Growth

Job summary

MCI is looking for a Remote Customer Service Agent to provide support for customer service, technical assistance, and sales interactions. This role requires handling a high volume of contacts to resolve issues and enhance customer satisfaction.

Candidates should be fluent in English and Spanish, possess strong communication skills, and maintain punctual attendance. MCI offers competitive compensation and a culture geared towards professional growth and development.

Qualifications

• Must be 18 years of age or older.
• Excellent written and oral communication skills.
• Basic understanding of Windows operating system.

Responsibilities

• Handle inbound and outbound contacts in a courteous manner.
• Ensure first call resolution through effective problem solving.
• Accurately document and process customer claims.

Skills

Fluent in both English and Spanish

Excellent organizational skills

Problem-solving abilities

Customer service orientation

Education

High school diploma or equivalent

Tools

Microsoft Office Suite

Job description

MCI is looking for a Remote Customer Service Agent to provide support for customer service, technical assistance, and sales interactions. This role requires handling a high volume of contacts to resolve issues and enhance customer satisfaction.

Candidates should be fluent in English and Spanish, possess strong communication skills, and maintain punctual attendance. MCI offers competitive compensation and a culture geared towards professional growth and development.