Bilingual Tech Support Specialist — Contact Center

MCI; Tampa (FL); On-site; USD 35,000 - 45,000; Full time

Benefits offered by this job

Paid Time Off (PTO)

Health benefits

Career growth opportunities

Casual dress code

Job summary

MCI, based in Tampa, Florida, is looking for a Technical Support Representative to deliver first-level support for technical issues in our contact center. You will respond to technical support requests, troubleshoot issues, and guide customers through solutions. Strong communication skills in English and Spanish are preferred.

This role requires at least a high school diploma and prior experience in technical support or IT helpdesk. MCI offers benefits including health coverage and paid time off.

Qualifications

• 1–2 years of technical support or IT helpdesk experience.
• Strong knowledge of operating systems, browsers, and common software.
• Ability to explain technical concepts in simple terms.

Responsibilities

• Respond to technical support calls, emails, or chats from customers.
• Troubleshoot hardware, software, and connectivity issues.
• Guide customers through step-by-step solutions.

Skills

Technical support skills

Communication skills

Bilingual (English and Spanish)

Education

High school diploma or GED

Degree in IT or Computer Science

Job description

MCI, based in Tampa, Florida, is looking for a Technical Support Representative to deliver first-level support for technical issues in our contact center. You will respond to technical support requests, troubleshoot issues, and guide customers through solutions. Strong communication skills in English and Spanish are preferred.

This role requires at least a high school diploma and prior experience in technical support or IT helpdesk. MCI offers benefits including health coverage and paid time off.