Bilingual Customer Service Associate (English/Spanish)

MCI; Savannah (GA); On-site; USD 26,000 - 36,000; Full time

Job summary

MCI is a tech-enabled business services company with a strong call center footprint. We are seeking enthusiastic Bilingual Customer Service Representatives fluent in English and Spanish to provide exceptional support in inbound service programs while handling product and service inquiries.

This on-site, entry-level role offers comprehensive training with opportunities for advancement into Supervisor, Trainer, QA, and Operations Management within a globally expanding organization.

Qualifications

• Must be 18 years of age or older.
• High school diploma or equivalent required.
• Fluent in English and Spanish with excellent verbal and written communication.

Responsibilities

• Handle inbound and outbound customer interactions professionally.
• Deliver bilingual customer service in English and Spanish.
• Troubleshoot basic technical issues and assist with products, services, billing, and account inquiries.
• Document interactions and requests in company systems.
• Follow client-specific processes, scripts, policies, and compliance requirements.
• Strive for first-contact resolution through effective problem solving.

Skills

Bilingual English/Spanish

Verbal and written communication

Data entry

Typing 20 wpm

Microsoft Office

Customer service

Problem solving

Time management

Team player

Education

High school diploma or equivalent

Tools

Windows applications

Job description

MCI is a tech-enabled business services company with a strong call center footprint. We are seeking enthusiastic Bilingual Customer Service Representatives fluent in English and Spanish to provide exceptional support in inbound service programs while handling product and service inquiries.

This on-site, entry-level role offers comprehensive training with opportunities for advancement into Supervisor, Trainer, QA, and Operations Management within a globally expanding organization.